CBCB, a.s.
Na Vítězné pláni 1719/4
140 00 Prague 4
T: 277 778 600, 242 438 600

Questions and answers

What is the Client information bank register?

The CIBR is a well-secured database containing data on contractual (loan) relations between banks and their clients. The CIBR is created based on information that banks provide to CBCB and which separately or as a whole indicate the payment prospects and credibility of bank clients. The CIBR contains positive as well as negative information.

What clients are in the CIBR?

In the CIBR there are individuals (natural persons and entrepreneurs), who have taken credit from a bank which is a participant of the CIBR. There are also individuals who are applying for credit who have been denied in the past.

What information is stored in the CIBR?

Apart from the identification data on the client such as name, last name, date of birth, birth number, place and country of birth and residential address there is also information showing whether the client and the bank have entered into any contractual relationships or not. Also, data showing the client´s financial obligations that have or will come into existence with a bank, i.e. the number of existing loan agreements, the amount of individual credit and installments, the history of paying off those engagements and information on guarantors. There is also information about whether you are currently applying for any credit products. This information is processed in the CIBR and is then held for a period of a further 4 years following the expiration thereof. If the requested agreement was not concluded with a client, information is kept in the CIBR for a period of 1 year, starting from the date when the conclusion of the relevant agreement for the client´s request is filed.

What benefits does the CIBR bring to me as a good client?

If you are a good client, who pays off his/her engagements regularly and on time, the bank will see this in your credit report, and it will work in your favour - you will be seen as a solid customer, which might show in the services you are offered. You will probably receive your money more easily and quickly. You might also be awarded better conditions than an unknown or bad client.

Does anything like the Register exist abroad?

Of course. Credit registers have been used abroad for many years. In the Western world it is a standard tool used in credit decision making. In central and eastern European countries the registers have been recently established, or are still being developed. There even exists an exchange of information between individual countries. Some clients in countries where registers function as a traditional part of the country's economy require creditors to report information about them to the register, so they would be looked at as solvent clients.

Why should clients consent to the processing of their data?

Banks are not required to have consent for an enquiry only to the CIBR database (§ 38a cl. 1, the Banking Act). The banks participating in the CIBR project, in order to reduce risks and increase the quality of offered products, wish to regularly receive data regarding the payment prospects and credibility from the Non-Bank Client Information Register (operated by CNCB, z.s.p.o.). An essential requirement for the correct operation of the mutual information exchange between banks and creditor entities, in particular leasing companies and companies providing consumer loans, is the existence of your consent.

What if some of "my" details are not correct and I have problems with obtaining credit?

If you find out that some of the information about you is incorrect, please contact our Client Center. One of its main tasks is to inform clients about data that is processed in the CIBR and, in the case of incorrect data, to ensure the correction in cooperation with the particular bank.

Is it possible that someone could abuse the data?

Information contained in the CIBR is very well secured, not only technically but also organizationally. Data is transferred via secure lines and is encrypted. All the communicating servers and clients of this exclusive system are identified and authorized with certificates issued by an accredited provider of certificate services. Apart from the technical security there are many organizational rules and checks which make it impossible to abuse the system.

Where will the data be processed? Isn't it against the law for the data to be processed abroad?

In the final technically stage the information is processed by the CRIF company in Italy. It is not a breach of our law provided that the security rules of that country are stricter than in our own country. Italy certainly fulfils this condition. Moreover CRIF has been providing such a system for over 20 years in Italy and meets the security criteria in cooperation with Czech banks.